Important: Once account deletion is completed, all saved preferences, active job applications, and candidate discoverability will be permanently destroyed and cannot be recovered.
Last updated: 19 August 2026Effective date: 21 August 2026
Applies to the Nurszon Mobile Application (iOS & Android), the Nurszon Web Portal, and https://nurszon.com/delete-account. Regulatory framework: the Digital Personal Data Protection Act, 2023 (DPDP Act, India), the Information Technology Act, 2000, and Google Play Store Developer User Data Policies.
1Executive Summary & Your Rights
At Nurszon (CIN: [CIN], Bangalore, Karnataka, India), we treat the security and privacy of healthcare professionals with the highest degree of protection.
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and Google Play Store Developer Policies, every Data Principal (User) has the explicit right to request the complete deletion of their user account and associated personal data.
This document outlines the step-by-step mechanisms for initiating an account deletion request, the specific categories of data purged, legal statutory exceptions, and our deletion fulfillment timeline.
2How to Initiate Account Deletion
Nurszon provides two mandatory, easily accessible deletion pathways so users can request erasure whether they have the app installed or not.
Method 1: In-App Account Deletion (Logged-In Users)
- Open the Nurszon Mobile App on your smartphone.
- Go to Settings → Security & Account (or Privacy Policy & Terms).
- Tap Delete Account & Data.
- Review the warning notification regarding permanent data erasure.
- Enter the 2-Factor OTP sent to your registered mobile number or email address to authenticate ownership.
- Confirm deletion. Your account will be deactivated immediately.
Method 2: Public Web Deletion Request (App Uninstalled / Logged-Out)
If you have uninstalled the mobile app, lost access to your device, or prefer to submit a request via web:
- Visit https://nurszon.com/delete-account.
- Complete the online Data Deletion Request Form or send an email directly to our Data Protection Officer at support@nurszon.com.
- Email Subject: Account Deletion Request - [Your Registered Phone Number / Email]
- Details to Provide: Full Name, Registered Phone Number, Registered Email Address, and Account Type (Nurse Candidate / Paramedical Candidate / Employer Recruiter).
No app on hand, or already logged out? Email our Data Protection Officer with the subject and details above — we've pre-filled them for you.
Email support@nurszon.com3Categories of Data Permanently Erased
Upon successful processing of an account deletion request, Nurszon permanently purges the following data categories from active production databases and private cloud storage infrastructure.
| Data Category | Specific Elements Purged |
|---|---|
| Account & Identity Data | Full Name, Email Address, Mobile Number, Salted Password Hashes, Profile Photos, Date of Birth, and Biometric/Hardware Session Tokens. |
| Healthcare Credentials | Council Registration Number (CRN), State Nursing Council verification status, Educational Diplomas/Degrees, Work Experience History, and Speciality Tags. |
| Uploaded Media & Files | Uploaded Resume Documents (PDF/DOCX), Scanned Nursing Council Certificates, Training Certificates, and Identity Verification Documents. |
| Application & Job History | Active and Past Job Applications, Application Status History, Saved Job Bookmarks, Recruiter Chat Messages, and Saved Search Filters. |
| Technical & Device Data | Firebase/Expo Push Notification Tokens, Device Identifiers, IP Logs associated with user sessions, and Local Storage Caches. |
4Retained Data & Statutory Legal Exceptions
In strict accordance with Section 8 of the Indian DPDP Act 2023 and overarching statutory requirements, certain data elements cannot be immediately deleted and are retained under encrypted, restricted access.
Warning: Statutory exceptions prevent data deletion from being used to escape tax liabilities or illegal medical credential forgery.
1. Financial & Tax Audit Records — 8-Year Mandatory Retention
Scope:
- Tax Invoices
- Razorpay Transaction Reference IDs
- GST Compliance Records
- Premium Subscription Logs
Rationale: Mandated under the Indian Income Tax Act, 1961 and GST Regulations for financial reporting and auditing.
Note: Nurszon never stores credit/debit card numbers, CVVs, or UPI PINs.
2. Immutable Credential Verification Hashes
Scope: Cryptographic hashes of State Nursing Council verification queries.
Rationale: Retained in restricted audit logs to assist law enforcement and state nursing councils in investigating impersonation, credential forgery, or healthcare fraud.
5Deletion Timeline & Operational SLA
Immediate Deactivation — T + 0 Seconds
- The profile is instantly unlisted from Find Talent recruiter searches.
- All active job applications are marked as withdrawn.
Automated Data Purge — Within 30 Days
Complete removal of stored files from private storage buckets and database record eradication.
Completion Confirmation
An automated confirmation email/SMS is sent to the registered contact upon final erasure.
6Grievance Officer & Contact Information
If users have questions regarding this policy or wish to escalate a privacy concern, contact the designated Grievance Officer.
Data Protection & Grievance Officer
Organization: Nurszon (CIN: [CIN])
Email: support@nurszon.com
Registered Address: Nurszon Privacy & Security Division, Bangalore, Karnataka, India
Service Level Agreement (SLA): Acknowledged within 24 hours, resolved within 15 business days.
Ready to request deletion?
Email us with your details and we'll action your request within our published SLA.